Return/Exchange Policy

• For Non-Quality Problem
• Orders signed within 7 days:

We provide "7 Days No Reason Return/Exchange".
That is, if you simply do not like it you can return freely. On this condition, the buyer bears 2 ways of shipping when returning to our address, which means the buyer have to pay the return shipping and deduct $10-25$ (depending on the item weight) from the refund as the shipping cost of our sent parcel, DHL will request fully deduct like 25$-40$. 

• Orders signed beyond 7 days:

If not a quality problem or not our fault to send the wrong size, beyond 7 days, you shall pay for the shipping cost to return and also about US$10-15 shipping cost for us to resend if you want a replacement.

• For Quality Problem or Our Fault Caused Problem

We will resend the item or refund you once we get your photo evidence.  

If you have any questions in this process, please contact info@chicstraw.com

You need to provide the below information in the email

• 1. Order number

• 2. The SKU of the products which need to return or exchange

• 3. Evidence pictures to show faulty items